NiQA
Introducing NiQA – The New Face of Innovation
Digital, Simple, and Collaborative
NiQA is more than a simple digital inisiative: it is an innovative, AI‑driven solution that places simplicity, collaboration, and empathy at its core. She does not replace our work – it transforms it. By reducing repetitive tasks, it creates more space for human attention and professional expertise.
Although she was first introduced in claims reporting processes, her real strength lies in continuous development. It is a platform that learns, adapts, and remains open to new roles. She helps shape simpler processes, more conscious collaboration, and a more future‑ready organization, demonstrating how innovation can become an integral part of UNIQA’s everyday operations in the long term.
Who is NiQA?
NiQA is UNIQA’s innovative digital assistant, who turns rigid technology to truly customer-centric support. At present, she primarily provides efficient assistance in claims related to burst pipes, water, and broken glass.
What happens behind the scenes when NiQA is at work?
This video offers insight into how NiQA operates, guiding the entire claims reporting process from start to finish. Our digital assistant understands and verifies incoming information and completes the claims form in real time.
Independent inference, fewer questions
Filing a claim doesn’t have to mean answering a long series of questions. NiQA listens carefully to the customer’s description, identifies the type of damage, draws conclusions, and completes the claims form in the background – eliminating unnecessary questions.
Instant image analysis
NiQA interprets and verifies uploaded photos in real time, at the very moment they are received. Her prompt feedback reduces the need for follow‑up requests and waiting times, allowing the claims settlement process to start faster.
Prompt document evaluation
Claims reporting no longer has to involve paperwork and complex forms. NiQA instantly recognizes and verifies submitted documents and notifies users if anything is still missing.